FAQ

When will my order ship? Art prints and original paintings ship within 1-3 business days. Prints sized 13" x 19" and larger ship within 1-5 business days. Rush shipping is available upon request.

What types of shipping are available?
For domestic orders:
First Class, Priority, and Priority Express are available. Insurance is included.
USPS First Class Mail estimated arrival: 2-7 business days.
USPS Priority estimated arrival: 1-3 business days.
USPS Priority Express estimated arrival: 1-2 business days.

For international orders:
First Class Mail International and Priority International are offered.

Why hasn't my package arrived?
On rare occasions, shipping may take longer. For domestic orders, please allow at least 21 days to receive an item. If your tracking is not updating, it may be helpful to view your tracking information on the USPS site for additional details. If you believe your package is lost, contact either me or USPS. I will contact USPS and/or file the appropriate claims as well as work with you regarding a replacement or refund.

For international orders, it may take at least 6 weeks to receive a lost package. If this time period has passed and you have not received your package, contact me so that I can work with you to track down your package or get you a replacement.

Who is responsible for customs fees?
You are responsible for any additional customs or VAT (value added tax) charges placed by your country. For example, when UK customers make a purchase from abroad and have it imported into the UK, a tax is then added to anything above the threshold of £15, in addition to a £8 handling fee. You are responsible for these fees.

How will fine art pints be shipped?
Prints ship within an acid-free archival quality crystal clear bag. Depending on then size and quantity, prints will either be shipped flat within a rigid mailer or rolled within a mailing tube for protection. Large prints and prints shipped internationally will be rolled within a mailing tube.

How are original paintings shipped?
Unframed original watercolor paintings ship flat against backing and within a sturdy rigid mailer. Insurance is always included. Larger paintings sized 16" x 20" and larger may be rolled within a tube for extra protection.

All orders ship from the state of Georgia, USA.

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